Ask parents for valuable, high response-rate feedback
Through years of experimentation, we have designed a survey process that achieves both high responses rates and high value. Each of our required questions is strongly correlated with retention. This means that when you improve your Satori survey scores, players are more likely to return.
This overall design allows for a valued survey response in as little as two minutes, but parents can take as long as they want if they’d like to provide thoughtful comments. Clubs are also welcome to add up to two custom questions, if desired.
Our survey process:
1. Acquire contact information
We can collect your player/parent contact information either automatically (currently available on PlayMetrics, Sprocket) or you can send us a file with these required fields.
2. Prepare survey
After we prepare your data, we’ll reach out to you to confirm the list of teams to survey and provide the survey timeline.
3. Administer survey
Our surveys open on Wednesdays and stay open for 12 days. Our process consists of seven unique communications throughout the process designed to inform and encourage participation Three of these communications come from the club and we provide templates to make it easy. As for Satori reminders, we only notify families that have not yet filled out the survey, reducing survey fatigue.
4. Boost responses
Use the daily-updated response report to see response rates by team so you know who to reach out to for participation encouragement.
5. Deliver results
Once the survey closes, Satori will deliver your full results no later than Friday the following week. This means that your results will be ready in 16 days or less after your survey opens.
